
Contact us
Here are the many ways you can reach us:
Member Service Information
Hours of Operation
Monday – Thursday:9:00 a.m. to 5:15 p.m.
Friday:9:00 a.m. to 6:00 p.m.
Saturday:9:00 a.m. to 12:00 p.m.
General Information
Accidental Death & Dismemberment
Insurance: 1.877.309.6576
CRI- Disability Insurance: 1.800.447.4018
Contact Us
We are always available when you need us.*
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Visa Card Customer Service
Visa ® Platinum Credit Card
Mailing Address:
FIS Remittance CenterPO Box 4521
Carol Stream, IL 60197-4521
Customer Service: 1.800.237.6211
Lost or Stolen Card: 1.800.325.3678
Stolen Purchases: 1.800.847.2911
Visa ® Debit Card
Lost or Stolen Cards: 1.800.754.4128
Member Service Center: 610.797.7440
If you have our Online or Mobile Banking service you can place a lost or stolen status on your Visa ® Debit Card immediately.
We also offer card controls with Card Suite Lite, allowing you to turn off your debit card in real-time.
Branch Locations
If you would like to talk face-to-face, our member service representatives at any of our branch locations can help. Services vary at each brand, go to our branch locations page to find out more.
Monday – Thursday:9:00 a.m. to 5:15 p.m.
Friday:9:00 a.m. to 6:00 p.m.
Saturday:9:00 a.m. to 12:00 p.m.
Sunday:Closed